Privacy policy
PRIVACY POLICY
Basics
This privacy policy applies to all persons who use the services of Kroner Realitäten GmbH, hereinafter referred to as the landlord. We hereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and endeavor to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG and TKG 2003). All your personal data is processed on this basis.
Responsible for data processing is Kroner Realitäten GmbH, Unterwindau 36, 6363 Westendorf. Our data protection officer is Mag. FH Monika Kroner, MSc., Mail: getznerhof (at) kroner-realitaeten.com.
Information obligations (Art. 13 and 14 GDPR)
Your personal data, that is
Your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,
the data in the travel documents presented (passport number, passport data, date of birth, issuing authority, duration, nationality) and identity documents (identity card, driver’s license, etc., including the issuing authority and duration), the data on the method of payment and in connection with payments, in particular with debit cards, credit cards and bank cards, the length of stay requested by you as well as data related to your stay. including issuing authority and duration),
the data on payment method and in connection with payments, in particular with EC cards, credit cards and bank cards,
the length of stay requested by you as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you disclose to us, and
special categories of data such as health data and data on special needs and marriage/partnership.
are required for our services. This also includes bookings of travel, tourist guides, gastronomy, rental vehicles, transfers, registry processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT) and ticket bookings.
This data is therefore stored and processed by us for these purposes and, if necessary, transferred to third parties with whom we work to provide the most effective and best possible service for our customers – this may also include service providers in third countries as processors, software and agency service providers and tax consultants.
The legal bases for these data processing processes are
- the fulfillment of our pre-contractual and contractual obligations towards you,
- Your consents, statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes)
- § 96 TKG and our legitimate interests (e.g. the improvement of our customer service, also in the area of direct advertising or the protection of our own legal interests).
- The duration of storage is determined by the duration of our business relationship, the consents you have given and, in addition, the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can satisfy you continuously and permanently.
Our websites
When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the IP address of the user, data of the accessing computer, in particular the browser and operating system, as well as the amount of data and the notification of successful access. This access data is used by us for internal statistical purposes in order to ensure the security of our website and to optimize it. If an illegal act is suspected, the access data is analyzed to preserve evidence.
By entering your personal data in one of our contact forms, you consent to the transmission to and storage and processing by us for the duration of the processing of this specific inquiry. This applies in particular to your inquiries via the contact form, chat and emails that you send us. We need this data to process your request and in these cases we also store your IP address for the purpose of preserving evidence. The data will be stored for as long as is necessary to answer any additional or subsequent questions you or we may have.
When you create a web account with us, we make your contract data available to you online. You keep your access data safe and ensure that no unauthorized persons access the account. We accept no liability whatsoever for unauthorized access that is attributable – even if only in part – to misconduct on your part.
Your account data is only transmitted via an encrypted internet connection (https). We accept no liability for the loss of data or access to your data by third parties if we have complied with the security measures required by the state of the art.
The legal bases for this data processing are your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG.
The content of our website has been carefully prepared and checked several times, but we accept no liability for the topicality, accuracy and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to cease publication of the website temporarily or permanently.
The content and programming of our website are protected by copyright and ancillary copyright. Any duplication – including excerpts – and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.
Transmission to third parties / obligations of processors
We may process your personal data under certain circumstances
within our company to processors (e.g. for our electronic advertising in the form of newsletters) and to third parties who must be involved in the provision of the services requested by you, all of whom have undertaken to comply with the applicable data protection standards, possibly also outside the EU. If compliance with European data protection standards is not possible – for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case – we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us at getznerhof@kroner-realitaeten.com
Cookies and tracking services
We use cookies, which are small text elements that are used to store information in web browsers. Cookies are recognized the next time you visit our website and make a significant contribution to speeding up loading processes and making the use of our services more convenient for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, who has undertaken to us as a processor to comply with the applicable data protection standards.
After you have visited our website, cookies remain stored on your end device unless you refuse this from the outset or actively delete cookies. Actively deactivating cookies may impair the functionality of our websites for you. You can also prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.
You can also prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available on the google.com website. However, the plug-in is only available for certain browser programs.
We also use third-party content on our website in order to make our Internet presence as informative and convenient as possible for you. These include Google Maps, RSS feeds and YouTube, for example. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the data protection declarations of the respective providers.
Rights of data subjects / objection / contact
You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right to object to, access, erasure, rectification, restriction and portability of your personal data. As we process the data on the basis of our legitimate interests, you generally have the right to object if you have reasons arising from your particular situation that speak against this processing. As we (also) process the data for direct marketing purposes, you can object to this processing for direct marketing purposes at any time.
You can revoke any data protection consent you have given us at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. If you withdraw your consent, we will no longer process your data for the above-mentioned purposes from that point on. For a revocation and further information on your rights as the concerned party, please contact us at Kroner Realitäten GmbH, Unterwindau 36, 6363 Westendorf, mail: getznerhof@kroner-realitaeten.com. We will be happy to help you.
The Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna, is the competent supervisory authority for complaints.
Miscellaneous
We have implemented organizational and technical protective measures, which we evaluate on an ongoing basis and adapt as necessary, in order to protect your personal data stored and processed by us.
We reserve the right to amend this privacy policy at any time and to adapt it to new developments. The new version applies from the time it is made available on our website.